Empathysites works 5 days a week, Mondays through Fridays. Depending on the length of the assistant request queue, requests received on Friday may get queued up for first thing on the following business day (usually Monday, if there is no holiday).
Empathysites also observes all USA Federal holidays and two breaks: a winter break (Christmas Eve to New Years Day) and a summer break (first week of July to encompass Independence day Federal holiday).
- January 20, Monday, for Martin Luther King, Jr. Day
- February 17, Monday, Washington’s Birthday
- May 25, Monday, Memorial Day
- June 29, Monday – July 3, Friday, for Summer Break including Independence Day
- September 7, Monday, for Labor Day
- October 12, Monday, for Indigenous People's Day (Federal Holiday "Columbus Day")
- November 11, Wednesday, for Veterans Day
- November 26, Thursday – November 26, Friday for Thanksgiving
- December 23, Wednesday – January 1, Friday for Winter Break which includes Christmas Day and New Year’s Day Holidays